Technical Support

We have the possibility to create multiple shifts, keeping teams online around the clock, recruit teams that are able provide support in multiple languages, and use the tools that you prefer. This may be CRM, Ticketing, Incident reporting platforms or others. The qualifications and requirements towards the candidates are guided by the client. From our side, we evaluate technical skills and personal traits of candidates to ensure that they are aligned with our client’s company requirements, values and culture.

At Intellink, it is our priority to find the most qualified specialists for your tasks. Even though it is challenging to find an optimal team for three levels of support from scratch, we enjoy partnering in such projects.

If sometimes the client does not have an idea of how the function should be operatiing, we could provide our expertise and support by sharing our ideas and experience. This is followed by the creation of a pilot project, with the help of which we will be able to make the work outflow as efficient as possible by constantly twitching and changing various processes, until the client is satisfied.

Intellink is able to cover all tiers of customer support simultaneously, or provide teams for various tiers, depending on the client’s request. Also, we train our team to work on the specific software that you work on. It is also possible for us to create various shifts, to cover different locations and time zones.